Privacy Policy

Effective date: January 1, 2025

This Privacy Policy explains how FixMySignature ("we", "us", "our") collects, uses, and protects information you provide when using our website and digital signature consulting services.

1. Information We Collect

We collect the information you submit through our booking and contact forms, including your name, email address, phone number, and a description of the digital signature issue you would like resolved. We do not collect payment card data directly; payments are processed by our third-party payment processor.

2. How We Use Your Information

We use your information solely to schedule and deliver consulting sessions, to send Zoom meeting links and reminders, to follow up with relevant guidance by email, and to maintain a brief record of services provided. We do not use your information for unsolicited marketing.

3. Sharing of Information

We do not sell or rent your personal information to third parties. We share information with service providers (Zoom, email delivery, payment processing) strictly to operate our service. Each provider is bound by its own privacy and security obligations.

4. Cookies and Analytics

We use cookies for essential site functionality and Google Analytics to understand aggregate site usage. You can disable non-essential cookies through your browser settings without losing access to our booking forms.

5. GDPR Rights (EU/EEA Users)

If you are located in the European Economic Area, you have the right to access, correct, export, restrict, or delete the personal data we hold about you, and to lodge a complaint with your local supervisory authority. To exercise these rights, contact us at the address below.

6. CCPA Rights (California Users)

California residents have the right to know what personal information we collect, to request deletion of that information, and to opt out of any sale of personal data. We do not sell personal information. Requests can be sent to the contact address below and will be processed within forty-five days.

7. Data Retention

We retain booking records and correspondence for ninety days after your session is completed, after which the data is deleted from our active systems unless we are legally required to keep it for longer.

8. Security

We use industry-standard administrative and technical safeguards to protect your data. No method of transmission over the internet is completely secure, however, and we encourage you to share only the information necessary to diagnose your issue.

9. Children's Privacy

Our services are directed to business users and are not intended for children under sixteen. We do not knowingly collect personal information from children.

10. Updates to this Policy

We may update this Privacy Policy from time to time. Material changes will be reflected in the effective date above.

11. Contact Us

Questions about this policy or about the personal data we hold about you can be sent to support@fixmysignature.com.